| |
New Page 1
Individual Airlines Unaccompanied Minor Information
New Page 1
El Al
Unaccompanied Minors Children traveling on their own are in good hands. Cabin attendants escort and supervise them and see to all of their needs from their arrival at the airport until arrival at their destination.
El Al offers special service to unaccompanied children aged 5 to 12, flying without an adult escort. Upon request, the service is also extended to children up to age 18. The service includes escorting and assisting the child from the moment the child arrives at the check-in counter and continues until he/she is met by adults at the destination. It can be ordered through a travel agent or directly at one of El Al's offices as well as through El Al's telephone reservations centers.
Children aged 5 to 12 can fly with El Al without a parent or other escort if they meet all requirements. The cost of the service is $50 per El Al flight segment. The $50 payment covers one or more children from the same family flying on the same flight to the same destination.
Especially for our young passengers
We have opened a special waiting room - the ELALCHIK Lounge - for these young passengers. The lounge is a pleasant, attractive, separate waiting room equipped with activities that children love: television, activity booklets and a wide choice of games - fun for the children to occupy them until flight time.
ACCEPTANCE AND RESTRICTIONS
The child must be escorted to the airport of departure by a parent or authorized escort aged 16 or over, who will remain with the child until the flight departs. The escort should have complete details including the full name, address and telephone number of the person who will meet the child at the end destination. The person meeting the child at the end destination must produce documentation identifying him or her as the person whose details were submitted at the departure point. If the unaccompanied minor's flight includes a change of aircraft or transfers to another airline, the child should have with him/her a confirmed reservation for the second flight en route to the final destination. If a child under 12 years of age is accompanied by an adult who is not his or her parent (family names are different) the adult must sign a Temporary Guardian form at counters 98 - 99 (there is no need for the form to be notarized). Notarized Approval - In certain cases, the police require notarized approval, such as when the minor is not a relative (or for any other reason). This person must bring the notarized approval to Border Control and must also sign a Temporary Guardian form. This should be done at counter 99 of the special unit. Reservations will not be approved for a flight route that includes two airports or two terminals at the same airport, at a transit point, for example: an El Al flight from Israel to the USA that combines Tel Aviv to JFK Airport in New York, followed by a flight from La Guardia Airport (LGA) in New York to Los Angeles (LAX). Following is a list of airports at which unaccompanied minors will not be accepted for specific flights departing from a different terminal from the one at which the flight landed. At JFK (New York), ORD (Chicago), and LAX (Los Angeles), in the USA, unaccompanied minors will not be accepted for transit flights. At FCO (Rome) unaccompanied minors will not be accepted for internal transit flights to destinations in Italy. At ATH (Athens), unaccompanied minors will not be accepted for internal transit flights to destinations in Greece. At IST (Istanbul), unaccompanied minors will not be accepted for internal transit flights to destinations in Turkey. At LHR (London, Heathrow), unaccompanied minors will be accepted for transit flights only with the following airlines: BA (flight nos. 300 and higher), EI ,JE ,SM, UK ,SN, SA ,BD ,BR ,DA At YYZ (Toronto), unaccompanied minors will be accepted for transit flights only with the following airlines: UH, SQ, SX, PW, OA, LH, JU, JM, GX, CS, 4V, WJ At EWR, unaccompanied minors will be accepted for transit flights only with airlines NW, DL.
PASSENGERS UNDER AGE 18
Minors aged 12 - 18 traveling on their own will be required to show sufficient proof that their parents allowed them to fly on their own and that they will be under the supervision of a responsible adult at the destination country. Unaccompanied minors over age 12 are entitled to special care only if specifically requested by a parent or guardian.
Inflight Service:
The flight purser designates a crew member to be responsible for the child's care during the flight and notifies the other crew members of the child's arrival and seat number. The designated crew member greets the child by name and introduces himself / herself, helps to seat the child and to store his or her baggage. The crew member also provides information about the plane and the proper use of the seat systems. The child is presented with one of a variety of gifts. The designated crew member pays maximal attention to the child during the course of the flight and is attentive to all of the child's needs (food, drink, lavatory, etc.) During a night flight, the designated crew member makes sure the child is covered with a blanket and checks every so often to ensure that all is well. The designated crew member helps the child fill out any documents required for the destination country. Before landing, the child is told to wait for the designated crew member to escort him or her to the front of the plane.
Service at the destination airport:
Upon landing at the destination airport, the purser hands over the child to the ground attendant, who signs a special form indicating that he/she has received charge of the child. The Ground Service attendant escorts the child to the passenger reception area, including Passport Control, waiting in the baggage retrieval area and collecting the luggage. The attendant escorts the child through Customs and hands him or her over to the person who is listed on the form that was filled out by the escort at the departure station (documented identification required). Parents of young passengers (under the age of 12) are permitted to enter the baggage retrieval hall at Ben-Gurion Airport. The person accompanying the minor must submit the following details at the point of departure: name and personal details of the child and the parent meeting the child; (full name, I.D. number, passport number, contact telephone number). The overseas station will wire these details to the Israel station. Upon arrival at Ben-Gurion Airport, the parent should call the lost luggage department at 03-9771150 to submit his/her details and then continue to the "Personnel Passage" - next to the Steimatzky store on G Level. At this point a lost luggage representative will meet the parent who will be required to present an I.D. and then, using an EL AL internal phone, contact an EL AL attendant at the phone number that appears on the window. An EL AL ground attendant will arrive to authorize the parent's entry to the baggage retrieval hall.
Contact:
Insurance and Claims- EL AL Israel Airlines
15 E 26th St. New York, NY 10010
OR FAX: 212-852-0793
New Page 1
|
|
